Sep 13
Chapter Meeting

September 2016 Chapter Meeting

09/13/16 7:45am to 9:30am
3 Beaver Valley Road
HR Training Room
Wilmington,DE 19803

Topic:                All Roads Lead to Operations:Where Customers, Employees and Technology Converge! 

Laurel Lee Brabson of 21st Century Insurance will discuss how call centers are changing due to technological advances and the ways in which customers now desire to communicate with them. 


Register on our website by Monday September 12th!

You do NOT need to login in order to register for this event.  Simply select "Register as a Guest" in order to complete the registration process without logging in. You will then be prompted to select whether you're a chapter member or non-member.

Laurel Lee Brabson

Director of Operations
21st Century Insurance

Laurel Lee put herself through Indiana University working as a National Park Service ranger.  Her education and experience lead her to an insurance career in 1987.  Her journey started as front line call center service rep for National Liberty Corporation. After multiple positions there, she transitioned to AIG as a Operations leader where she established a virtual call center with 300+ agents working from home. As Director of Operations for 21st Century Insurance she oversees a diverse workforce including call center, virtual, and walk in office employees spanning 6 time zones from DE to the Hawaiian islands.  


21st Century/Farmers Insurance
3 Beaver Valley Road
HR Training Room
Wilmington, DE 19803
United States


  • Contact: 
    Jon Lippard, CPCU CLU
  • Email:
  • Phone: